Frequently Asked Questions
Everything you need to know about your Hyperkin gaming gear and orders.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do Hyperkin products come with a warranty?
Yes, all Hyperkin hardware and accessories come with a 1-year limited warranty against manufacturing defects from the date of purchase.
What is your return policy for electronics?
We offer a 30-day return policy for items in their original packaging. Please ensure all cables, manuals, and components are included to receive a full refund.
Are Hyperkin controllers compatible with original consoles?
Most of our RetroN series and specialized controllers are designed to be compatible with original hardware; however, please check the specific product description for exact compatibility details.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.